Terms & Conditions
Effective Date: 27-March-2026
Introduction
These Terms & Conditions govern your use of The Hill Room website and services. By accessing our website or making a reservation or booking, you agree to comply with these terms. We aim to provide a seamless and enjoyable experience for all our guests.
Reservations
All reservations are subject to availability and confirmation. We recommend arriving on time to ensure the best possible experience, as delays may affect your booking. While we always strive to honour confirmed reservations, we reserve the right to amend or cancel bookings where necessary due to unforeseen circumstances.
Event Bookings
For private events and special occasions, additional terms may apply. A deposit may be required to secure your booking, and final details such as guest numbers and menu selections should be confirmed in advance. Our team will work closely with you to ensure your event is planned and delivered to the highest standard.
Pricing & Payments
All prices are subject to change without prior notice. Payments must be made in accordance with the terms agreed at the time of booking. We accept standard payment methods, and all transactions are handled securely for your convenience.
Cancellations & Refunds
Cancellation policies may vary depending on the type of booking. In most cases, deposits are non-refundable unless otherwise stated. Any applicable refunds will be processed in line with our policy, and we encourage guests to review the terms carefully before confirming their booking.
Use of Website
The content provided on our website is for general information and may be updated at any time without notice. You may not reproduce, distribute, or use any content without prior permission. We aim to keep all information accurate, but we do not guarantee that all content will always be free from errors.
Liability
While we are committed to delivering excellent service, The Hill Room cannot be held liable for any indirect or consequential loss, temporary website interruptions, or circumstances beyond our control. We will always endeavour to resolve any issues promptly and fairly.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the relevant courts.
Contact Information
For any questions regarding these Terms & Conditions, please contact us:
The Hill Room
Box Hill, Dorking, RH5 6BX, United Kingdom
Email: hello@thehillroom.co.uk
Phone: +44 13 0677 3838